+92 309 5220 133
Registration
Sign In

Terms of Service

Last updated: 14/10/2025

  1. Introduction

    These Terms & Conditions (“Terms”) govern the use of services provided by AsadVPS (the “Company”, “we”, “us”, “our”) via AsadVPS.com (the “Site”). By ordering or using our services, you (“Customer”) agree to these Terms. Company details Business name: AsadVPS (legal entity name to be confirmed) Address: Kohinoor City, Madina Town, Faisalabad, Punjab, Pakistan Contact: admin@asadvps.com We may update these Terms from time to time. Continued use after changes take effect means you accept the updated Terms.

  2. Services

    We provide Virtual Private Servers (VPS), including Windows VPS with RDP access, in 50+ countries (availability varies by region and plan). Each plan’s exact resources and limits are shown on the Site or order form.

  3. Accounts & Verification (KYC)

    • You must be 18+ and provide accurate account information.
    • We may request KYC/verification at any time (before or after provisioning), especially if we detect or suspect illegal, abusive, or high-risk activity. This is our basic right to defend ourselves under Pakistan and international law.
    • You are responsible for keeping credentials secure and for all activity on your services.

  4. Provisioning & Access

    • Windows VPS provisioning: Usually within minutes after payment verification. Custom ISOs/migrations may take longer.
    • We provide server IP, RDP port, Administrator (or equivalent) credentials.
    • We may decline or cancel an order for fraud/abuse risk or policy conflicts.

  5. Licensing & Software

    • Windows Server licensing is provided under appropriate hosting programs (e.g., SPLA) where applicable.
    • You must comply with Microsoft and all third-party software licenses.
    • BYOL (bring-your-own-license) is permitted only if expressly agreed and technically supported.

  6. Acceptable Use Policy (AUP) — Zero Tolerance

    Strictly prohibited (including, but not limited to):
    • Spam / phishing / scams / mass mailing
    • Malware, botnets, DDoS, traffic amplification, brute-force, credential stuffing
    • Unauthorized scanning, exploitation, or access attempts
    • Copyright infringement / warez / illegal streaming
    • Child sexual abuse material (CSAM), terrorism/extremist content
    • Carding/fraud tools, stolen data, identity theft
    • Crypto-mining on shared VPS (ask for dedicated options if needed)
    Enforcement: We may suspend immediately on suspected abuse/illegal activity. Reactivation (if approved by us) may require a 25% reactivation fee and corrective steps. We may terminate for severe or repeated violations. You are fully responsible for your content and all activity (including your end-users if you resell).

  7. Network, IPs, Ports & rDNS

    • Each VPS includes at least one public IPv4 (IPv6 where available). IPs remain our property and may change for operational reasons.
    • rDNS (PTR) will be set on request, subject to policy. No IP reputation guarantees.
    • SMTP/Port 25 may be blocked by default; unblocking requires verification and compliance with anti-spam standards (SPF/DKIM/DMARC, rDNS).
    • You must configure host-level firewalls and hardening (strong passwords, NLA/RDP, updates).

  8. Performance & Fair Use

    Plans include fair-use limits to protect node stability. We may throttle, isolate, or suspend services that materially impact other customers (“noisy neighbor” behavior), abusive traffic patterns, or excessive resource hogging.

  9. Backups & Data Retention

    • Backups are your responsibility unless your plan explicitly includes them. We offer paid backups/snapshots.
    • No fixed retention period after suspension/cancellation. We may retain data or configuration at our discretion, but we do not guarantee any data or IP will be preserved. If unavailable, you may receive a new IP/service. We will still try our best to facilitate you where we reasonably can.
    • We are not liable for data loss where backups were not enabled and verified by you.

  10. Uptime & Maintenance (SLA)

    • Target uptime: 99.9% monthly (service credits policy may be posted separately on the Site).
    • Scheduled maintenance: Announced in advance with reasonable notice; scheduled off-peak where possible.
    • Emergency maintenance: May occur at any time without prior notice to protect stability/security.
    • SLA exclusions include scheduled/emergency maintenance, force majeure, upstream carrier issues, customer misconfiguration, and abuse/ToS breaches.

  11. Support

    24/7 ticket support for availability, boot, network, and control-panel/console access. Best-effort OS help; deeper administration is available via paid managed add-ons.

  12. Billing & Payments

    • Billing cycles: monthly/quarterly/annual (as shown on plan). Invoices are due by the stated date.
    • Payment methods: Cards (Visa/Mastercard), PayPal, selected local/crypto options (availability may vary by region).
    • Pakistan local options: bank transfers (HBL, UBL, MCB, Meezan, Allied, Bank Alfalah, Faysal, Standard Chartered Pakistan) and wallets (Easypaisa, JazzCash, NayaPay) where available.
    • For local methods, open a ticket to receive account details and a payment reference; send the receipt/screenshot for verification.
    • Late/non-payment may lead to suspension or termination.

  13. Refunds & Chargebacks

    • Default policy: No refunds.
    • Exception at our discretion: If we approve a customer-requested “clear refund” without legal fault on our side, we may refund 75% and retain 25% as an administrative fee.
    • Licenses, setup fees, and certain payment types (e.g., crypto) are non-refundable.
    • Chargebacks/disputes: Opening a chargeback may result in immediate suspension and additional administrative actions. Contact support first so we can resolve quickly.

  14. Suspension & Termination

    We may suspend/terminate for late payment, AUP violations, security incidents, fraud, legal orders, or policy breaches. Data may be deleted per Section 9 (no guaranteed retention). You remain liable for any outstanding fees and for damage caused by abuse.

  15. Resale

    Resale is allowed. You are responsible for your end-users’ actions and must enforce our AUP, privacy, and support boundaries. Any breach by your sub-client is treated as your breach.

  16. Privacy & Logs

    We process minimal personal data to provide services; see our Privacy Policy. Operational/connection logs may be retained for a reasonable period to investigate abuse, billing, and security issues; disclosures may be made to competent authorities when legally required.

  17. Compliance

    You must comply with all applicable laws, sanctions, and export controls. We may geo-restrict or decline service where required by law or upstream providers.

  18. Warranties & Liability

    • Services are provided “as is” except where expressly stated.
    • To the maximum extent permitted by law, we disclaim implied warranties and limit liability to the fees paid for the affected service in the preceding 3 months.
    • We are not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits or data.

  19. Contact

    Support & Billing: admin@asadvps.com Abuse/Security: admin@asadvps.com (include logs and timestamps)